Although we produce extremely durable products, with the lowest defect rate in the industry, we still provide hassle-free warranty coverage.
If a product is defective, and the defects do not include physical damage caused by incorrect or negligent usage, within 365 days of receipt of the product, you may obtain a free replacement from Nalax. To do so, you must contact us (support@naturallyrelaxation.com) and explain the problem in detail. Most problems with our products are related to incorrect usage and can be resolved with the right suggestion or explanation. If the product appears to have a manufacturing defect, we will ask you to ship it back to us for a free replacement. All Nalax products or accessories with manufacturing defects will be replaced for free. Unlike other companies, we do not charge a restocking fee. If the product you return to us does not appear to be defective or has clearly been damaged by the user, we will ship it back to you at your expense.
30-Day Risk-Free Trial
With your purchase of a Nalax Heating Pad, you will enjoy a 30-Day risk-free trial. If you are not completely satisfied with your purchase for any reason, you can send it back for a refund of the price of the product. If you think you may return your pad during your trial period, please use it with care and always cover it with a towel or blanket. The unit must be in good condition, without smell, stains, or damage.
365-Day Warranty
You can instantly extend your product’s warranty from 30 to 365 days by doing ONE of the following:
Take a picture or make a video of our product while you are using it. (Please be advised that these images may be used by Nalax on its website or in other promotional materials. Your sending us this picture or video constitutes consent to such use.)
Review the Nalax far-infrared heating pad, describing your experience with it and how it has helped you. You may either send your review to support@naturallyrelaxation.com or submit it directly on the product page.
Like us or share our site on Facebook, Google +, or Twitter. You must send us a link to your profile for the social media used.
Recommend our products to friends or family and have them mention your name when they purchase a Nalax Heating Pad.
After you have done one or more of the above, e-mail us with sufficient information to enable us to register your extended warranty.
Optional Five-Year Warranty
For the Nalax Heating Pad, we also offer an optional five-year extended warranty, for an additional 35% of the item’s retail price. If you experience a problem with your product at any time during these five years, we will send you a new one as a replacement. The replacement may be the same model or a newer one.
We don’t recommend you to buy extended warranty. Usually, if nothing happened with the unit within first year: the chances are – nothing will happened within decade with correct use.
If you are still interested in purchasing this extended warranty, please contact us by e-mail at support@naturallyrelaxation.com